Frequently Asked Questions

Shipping and Delivery

What are my delivery options?


All of our orders are shipped via Royal Mail. UK First Class Tracked Shipping (1-3 Business Days): £3.50 - £10 determined by weight International Tracked Shipping: £15.00 (Flat Rate)




I have put the wrong address, what are my options?


When placing your order, please double check the delivery information is correct as once your order has been posted we are unable to make any changes or offer a refund. Please contact hello@youngblackpsych.com with your order number as soon as possible if you have put the wrong address as orders are posted the next day after receiving them.





Order Enquiry

How can I track my order?


You will receive a tracking number in your order confirmation email. You can track your order here: https://www3.royalmail.com/track-your-item#/




Can I cancel or change my order?


Please contact us at hello@youngblackpsych.com. All purchases are final at the point of sale. Please allow up to thirty days for disputes.




My order arrived damaged. How do I get in touch?


We understand that accidents happen. If your item arrives damaged please email a photograph of your item to hello@youngblackpsych.com with the subject 'Returns' as well as your order confirmation number. We will then either send you a replacement item or issue a refund.




How are your products made?


All products are made is the UK and we aim to use eco-friendly and recyclable packaging to support the environment.





Payments and Promotions

What forms of payment do you accept?


We accept all major credit and debit cards as well as Paypal.




Are my payment details secure?


Yes. For more information, please see our privacy policy.




Do you offer NHS discount?


Everything currently in the Young Black Psych shop is on a reduced promotional offer however, we will have a promotional code in 2021 for NHS staff.





Opportunities

I would love to work with you! How do I get involved?


We would love to hear from you! Please forward all queries to hello@youngblackpsych.com with the subject 'YBP Opportunities' and tell us why you want to be a part of Young Black Psych.





This information was last revised on 12th January 2021.